DTF Product Return & Exchange Policy

At Ink Fairy we strive to provide the highest quality DTF products and exceptional service. We understand that mistakes can happen and aim to resolve any issues promptly and fairly. Below are the guidelines regarding returns, exchanges, and product issues.

Company Error & Resolution:

In the event of an error made by Ink Fairy such as incorrect items, defects, or print quality issues due to our fault, we are committed to resolving the matter efficiently. If the issue is identified as a company error, we will gladly offer an appropriate solution, which may include a replacement or a full refund, depending on the situation.

Disclaimer Acknowledgement:

We require that all customers acknowledge and follow the provided product disclaimers, guidelines, and instructions during the ordering process. These disclaimers include product care instructions, sizing specifications, and compatibility with other materials or equipment. If the issue is found to be due to non-compliance with the guidelines, Ink Fairy may not be able to process a return or exchange.

Timeframe for Contact:

To ensure prompt assistance, we request that any issues related to product defects or errors be communicated to us within 14 days of product receipt. This allows us to quickly address the situation and take the necessary actions. Please reach out to our customer service team as soon as possible so we can resolve the issue in a timely manner.

How to Contact Us:

To report any issues, please contact our customer service team by email, providing your order number, description of the issue, and photos of the affected product(s). Our team will respond within 24-48 hours to guide you through the next steps.

Our Commitment:

We are dedicated to ensuring your satisfaction with our DTF products. If you encounter a company error, we will work with you to find the best solution. Your feedback is valuable, and we appreciate your understanding and cooperation.

Thank you for choosing Ink Fairy!